Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you (or the organisation you represent) and Descasio Technology Limited ("Descasio", "we", "our", or "us"), governing your access to and use of the PlugIQ platform and all related services (the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

In these Terms, the following definitions apply:

• "Service" means the PlugIQ platform, web application, API, integrations, documentation, and all associated services operated by Descasio.
• "Customer" means the organisation or individual that has registered a workspace on the Service and is responsible for subscription fees.
• "User" means any individual who is granted access to a Customer's workspace.
• "Workspace" means the Customer's isolated account environment within the Service.
• "Customer Data" means all data uploaded, submitted, or generated by Users within the Workspace, including workflow configurations, approval records, and audit logs.
• "Subscription" means the paid plan under which the Customer accesses the Service.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into contracts on behalf of yourself or the organisation you represent. By using the Service, you represent and warrant that you meet these eligibility requirements. The Service is designed for business use and is not intended for personal or consumer use.

3. Account Registration

To use the Service, you must register a Workspace by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access or security breach at team@plugiq.io.

You may not create an account on behalf of another person without their authorisation, or create accounts using false or misleading information. We reserve the right to suspend or terminate accounts that violate these requirements.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any illegal, fraudulent, or deceptive purpose;
• Upload, transmit, or distribute content that is unlawful, defamatory, obscene, or that infringes on third-party intellectual property rights;
• Attempt to gain unauthorised access to any part of the Service, or to another customer's workspace or data;
• Reverse engineer, decompile, or disassemble any part of the Service;
• Use automated tools (bots, scrapers, crawlers) to access the Service in a manner that places unreasonable load on our infrastructure;
• Resell or sublicence the Service to third parties without our written consent;
• Remove, obscure, or alter any copyright, trademark, or proprietary notices in the Service.

We reserve the right to investigate and take appropriate action against any violation of this section, including suspending or terminating access.

5. Subscriptions and Payment

5.1 Subscription Plans

Access to the Service is provided under a subscription plan (Starter, Growth, or Enterprise) as described on our Pricing page. The features available to you depend on the plan you have purchased. We may modify plan features from time to time with reasonable notice.

5.2 Fees and Billing

Subscription fees are charged in advance on a monthly or annual basis, as selected at the time of purchase. All fees are exclusive of applicable taxes. You authorise us to charge your designated payment method for all fees due. If payment fails, we will notify you and may suspend access to the Service until payment is resolved.

5.3 Plan Changes

You may upgrade your subscription plan at any time; the new plan takes effect immediately with a prorated charge. Downgrades take effect at the beginning of the next billing cycle. We do not offer mid-cycle refunds for downgrades.

5.4 Free Trials

We may offer free trial periods for certain plans. At the end of a free trial, you will be charged for the applicable plan unless you cancel before the trial expires. We reserve the right to modify or terminate free trial offers at any time.

5.5 Refunds

Unless required by applicable law or as stated in writing in your Enterprise agreement, subscription fees are non-refundable. If we materially fail to provide the Service as described and are unable to remedy that failure within a reasonable time, we will provide a pro-rated refund for the affected period upon request.

6. Your Data

You retain full ownership of all Customer Data. By using the Service, you grant Descasio a limited, non-exclusive licence to store, process, and transmit Customer Data solely as necessary to provide the Service to you.

We will not access, use, or disclose Customer Data except: (a) as necessary to provide the Service; (b) as directed by you; (c) as required by law. We are a data processor with respect to Customer Data and you are the data controller.

You are responsible for ensuring that your use of Customer Data within the Service complies with applicable laws, including data protection laws, and that you have the necessary rights and consents to upload data into the Service.

7. Intellectual Property

All intellectual property rights in the Service — including the software, design, documentation, trademarks, and underlying technology — are owned by Descasio or its licensors. Nothing in these Terms grants you any ownership rights in the Service.

You may not copy, reproduce, modify, distribute, or create derivative works of any part of the Service without our prior written consent. Feedback you provide about the Service may be used by us without restriction or compensation.

8. Service Availability

We aim to provide 99.9% monthly uptime for the Service, as measured by our monitoring systems. Scheduled maintenance windows will be announced in advance where possible. Unplanned outages will be communicated via our status page.

We are not liable for downtime caused by factors outside our reasonable control, including third-party infrastructure failures, distributed denial-of-service attacks, or force majeure events.

9. Warranties and Disclaimers

We warrant that the Service will materially conform to its documentation under normal use. We will use commercially reasonable efforts to correct reported defects in a timely manner.

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DESCASIO'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO DESCASIO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL DESCASIO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF BUSINESS, OR LOSS OF GOODWILL, EVEN IF DESCASIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Descasio and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any Customer Data you upload or submit through the Service; or (e) your infringement of any third-party rights.

12. Termination

You may terminate your subscription at any time by cancelling through your account settings or by contacting us. Termination takes effect at the end of your current billing period.

We may suspend or terminate your access to the Service immediately, without prior notice, if: (a) you materially breach these Terms; (b) you fail to pay amounts due; (c) we are required to do so by law; or (d) your use of the Service poses a security or technical risk to us or other customers.

Upon termination, your right to use the Service ceases immediately. We will retain your Customer Data for 30 days following termination, during which time you may request an export. After 30 days, all Customer Data will be permanently deleted.

13. Dispute Resolution

In the event of any dispute arising from or in connection with these Terms or the Service, the parties agree to first attempt to resolve the dispute through good-faith negotiation. Either party may initiate this process by providing written notice to the other describing the dispute in reasonable detail.

If the dispute is not resolved within 30 days of such notice, either party may seek resolution through the courts as provided in Section 14 below. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction where necessary to protect its intellectual property or confidential information.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes that cannot be resolved through the process described in Section 13 shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

If you are contracting as a consumer in a jurisdiction with mandatory consumer protection laws that cannot be waived by contract, nothing in this section affects your rights under those laws.

15. General

Entire Agreement: These Terms, together with our Privacy Policy and any applicable Order Form or Enterprise Agreement, constitute the entire agreement between you and Descasio with respect to the Service and supersede all prior agreements and understandings.

Amendments: We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes your acceptance.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.

No Third-Party Beneficiaries: These Terms do not create any rights in any third parties.

Notices: Notices to us must be sent by email to team@plugiq.io. Notices to you will be sent to the email address associated with your account.